Case Study: How BrightVolt Electrical Boosted Leads by 112% with AI Voice + Chat

The Challenge

BrightVolt Electrical, a local electrician service in Tampa, was losing business due to missed calls and slow response times.
Most calls came during active job hours when techs were on-site — meaning potential customers often hit voicemail or waited hours for a callback.

Even worse, after-hours emergency requests were slipping through the cracks. Their small team simply couldn’t handle phone coverage, live chat, and scheduling all at once.

The Solution

BrightVolt partnered with OBX Systems to implement a full AI Voice + Chat automation system that acted like a real office assistant — without adding staff.

Here’s what we built:

• 🔊 Voice AI Receptionist to instantly answer every call, quote basic services, and route urgent requests to the on-call technician.

• 💬 Chat AI on their website + Google Business messages to handle questions about pricing, service availability, and scheduling.

• 📲 Automatic text-backs for missed calls — converting voicemails into live text conversations.

• 📅 Calendar integration so customers could book service visits directly without waiting for a callback.

The Results

In just 45 days, BrightVolt Electrical saw:

• ⚡ 112% increase in new service leads

• 📞 95% fewer missed calls

• 🕒 Response time cut from hours to seconds

• 💰 30% boost in booked jobs, especially for after-hours emergencies

Their AI assistant now runs 24/7 — answering every call, booking appointments, and keeping customers informed, even when the crew’s out on the job.

Client Feedback

“Before AI, we were losing calls while climbing ladders. Now, every lead gets answered instantly. It feels like we finally hired the perfect office manager — one that never sleeps.”
— James H., Owner of BrightVolt Electrical

Conclusion

By integrating Voice and Chat AI, BrightVolt transformed its customer communication — capturing every lead, automating follow-ups, and growing faster without adding extra overhead.