🚰 Case Study: How FlowRight Plumbing Eliminated Missed Calls and Increased Service Bookings by 128% with AI Voice + Chat

The Challenge

FlowRight Plumbing was growing fast but couldn’t keep up with incoming calls — especially during emergencies. Most of their business came from homeowners calling for immediate help, and every missed call meant lost revenue.
Their small office staff struggled to juggle phone calls, dispatching, and job coordination.

The Solution

OBX Systems deployed a Voice AI + Chat AI automation system that instantly answered every call and chat inquiry.

• Voice AI Receptionist: Handled all calls 24/7, identified emergencies, routed urgent requests, and booked service calls automatically.

• Chat AI Assistant: Embedded on their website and Google Business chat to answer common questions (“Do you handle clogs?” “How soon can you come out?”).

• Text-Back Automation: Every missed call received an instant text reply with a booking link.

The Results

• ✅ 128% increase in service bookings

• 📞 Zero missed calls after hours

• ⚡ Average response time: from 2 hours to instant

• 💰 Revenue up 37% within 3 months

“It’s like having a 24/7 dispatcher who never sleeps. Our AI receptionist has literally paid for itself.”
— Dan, Owner of FlowRight Plumbing