❄️ Case Study: How Comfort Air Solutions Cut Missed Calls to Zero and Boosted Service Bookings by 92% with AI Voice + Chat

Overview

Client: Comfort Air Solutions
Industry: HVAC (Heating, Ventilation & Air Conditioning)
Location: Charlotte, North Carolina
Core Services: AC Repair, Furnace Installation, Duct Cleaning, Maintenance Plans

The Challenge

Comfort Air Solutions was growing fast — but their phone lines couldn’t keep up.
During summer and winter peaks, the office was flooded with calls, and customers who didn’t get an immediate answer often called a competitor instead.

Key pain points:

• Missed calls during high-demand hours

• No after-hours coverage for emergency calls

• Technicians losing valuable time calling customers back

• Manual scheduling slowing down the booking process

“We were losing jobs simply because we couldn’t answer fast enough. Every missed call was a missed opportunity.”
— Sarah, Operations Manager at Comfort Air Solutions

The Solution: AI Voice + Chat System by OBX Systems

OBX Systems implemented a custom HVAC automation system designed to handle every customer inquiry instantly — via both phone and chat.

1️⃣ Voice AI Receptionist

• Answers every call 24/7 with a natural, friendly voice

• Identifies emergencies (like AC breakdowns) and prioritizes them

• Books service appointments directly into the dispatch calendar

• Routes urgent calls to on-call technicians automatically

2️⃣ Chat AI Assistant

• Responds instantly to customers on the website and Google Business chat

• Answers common questions about pricing, maintenance plans, and availability

• Captures new leads and syncs them to the HVAC company’s dashboard

• Sends follow-up texts and service reminders automatically

The Results

Within 90 days, Comfort Air Solutions completely transformed its customer experience and lead flow.

MetricBefore AIAfter AI (90 Days)Booked AppointmentsBaseline+92% IncreaseMissed Calls27%0% (100% answered)Average Response Time2–4 hoursInstantAfter-Hours LeadsNegligible+68% IncreaseCustomer Satisfaction7.8/109.4/10

“The AI voice sounds so real that customers thank her by name. It’s like having a perfect receptionist who never takes a day off.”
— Sarah, Operations Manager, Comfort Air Solutions

Why It Worked

• Instant, 24/7 Response: No waiting, no voicemails — just instant help.

• Emergency Prioritization: AI detects urgent issues and routes accordingly.

• Automated Scheduling: No back-and-forth calls — customers book directly.

• Increased Efficiency: Staff focus on service calls instead of phone duty.

• Consistent Experience: Every customer gets the same friendly, professional tone.

Key Takeaway

HVAC companies that use OBX Systems’ Chat AI and Voice AI never miss a call, respond faster, and convert more leads — all while reducing workload and payroll costs.

Ready to Automate Your HVAC Business?

🔥 Capture more service calls, increase bookings, and deliver 24/7 customer care.
Call our demo line at (203) 945-1358 or Book a Live Walkthrough to see it in action.

OBX Systems — AI Voice + Chat Solutions That Keep Your Business Running Smoothly.